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UPDATES & SUPPORT  

Updates:
Follow the instructions below to update your installation of Scuba Sodwana.   These updates improve the quality of information on Scuba Sodwana and its is important to us that you make use of them.  The updates will make use of the directory into which you have installed Scuba Sodwana.  They are effective even if you run the product from the CD's and have not installed any of the pictures to your hard drive.  You will need to download these files again if you reinstall Scuba Sodwana.  To update Scuba Sodwana, download the latest Version Update and the latest Data Revision and then run the updates.  You will automatically be prompted to choose whether you wish to run the update program directly from the web, or you can save it to your hard drive and then run it from its saved location.  Registration will ensure e-mail notification of new updates.

Latest Version Updates:    <==The Free Upgrade
Scuba Sodwana version 1.3.5(click to download 2.58MB) posted - 2nd February 2001
This update is still relevant for year 2003 and beyond!
Fix for Windows 2000 and XP - copying of CD's to harddrive.  Includes previous updates.

Previous Version Updates:

Scuba Sodwana version 1.3.4(click to download 2.58MB)
posted - 24th January 2001  
Minor spelling corrections and improvements to the installation program.

Latest Data Revision:

Data Revision 3(click to download 439KB) posted - 26 May 2002

Corrected the Chocolate shrimp-goby ID thanks to 

Dr Helen K. Larson, Curator of Fishes 

Museum and Art Gallery of the Northern Territory, Australia


Data Revision 2( 439KB) posted - 26 April 2001
Some new fish species as well as corrections from Dr Phil Heemstra and his team at JLB Smith Institute of Ichthyology. (Now known as SAIAB -  South African Institute for Aquatic Biodiversity)

Data Revision 1(417KB) 24th January 2001
Important Fish ID corrections.  Information kindly provided by Dennis King.
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Support - FAQ's:

  • Have you downloaded the latest updates?  They might solve your problem without going any further.

  • If you can't see the whole screen or you're having trouble interacting with the software:-
    Change your screen resolution to 800 X 600 pixels as indicated on the box.  In Windows, that means choose Start, Settings, Control Panel, Display, Settings and then adjust Screen Area to 800x600 pixels and Apply.

  • Picture Quality:
    The ideal setting for good picture quality is 16 bit color as indicated on the box.  In Windows, that means choose Start, Settings, Control Panel, Display, Settings and then change Colors to 16 bit.  Some external CD ROM drives may cause the video clips to appear stilted when played.  If you have disc space, install the CD's to your hard drive to overcome this problem.

  • If you see a an OLE automation error:-Don't worry - nothing broke!
    Go to 'Preferences' on the Scuba Sodwana main menu and turn the sound off.  Either you don't have a sound card in your machine or something is amiss with the driver or installation of your sound card.  Lap tops seem particularly prone to this problem.  After turning the sound off, you will be able to use the software without any further problems.

  • Don't try to manually copy software from the CDs:-  Click to see new important info
    Installation of Scuba Sodwana is fully automated and you will be guided through the simple process.  Manually copying software onto your hard drive first will interfere with the installation process.  Scuba Sodwana is designed to allow you to install one or both CD's entirely to your machine.  Alternately you can run the software from the CD's themselves.  The software will prompt you to insert CD1 or 2 as required. 

  • Manual Copy if you really really have to.
    It has recently (Aug 2003) come to our attention that it is possible that even with the upgraded copy program, the fish pictures may not successfully copy onto your hard drive.  This is unlikely and very mysterious, but while we try to solve the mystery, you may have to do a manual copy and here's how.

  • First please ensure that you have downloaded the upgrade, run it, and run the copy procedures by selecting "Preferences", "Copy CD1 to my hard drive" and "Copy CD2 to my hard drive".

  • If you are still getting "file not found" errors for jpg files when browsing fish, then try the manual copy.

  • Make sure you have sufficient disk space - these images need at least 310 MB.

  • Ensure that "Copy CD1" and "Copy CD2" are still selected in "Preferences".

  • Insert Scuba Sodwana Disk 2 in your CD Rom drive (where else?)

  • Right Click on Start and select "Explore"

  • Select your CD ROM Drive (usually "D") labelled Scuba_Sodwana_2

  • Open the folder D:\Pics\Jpg 800x600

  • Select the folder "Fishes" and copy it. (yes, the whole folder)

  • Now go to the directory C:\Program Files\Scuba Sodwana\Pics\Jpg 800x600

  • Paste "Fishes" into that folder, overwriting the existing "Fishes" folder as well as its contents. 

 

  • If Scuba Sodwana seems to hang or you get some weird graphics in the package:-
    Sorry this one's painful.  Some graphics accelerator cards are not fully supported by Microsoft.  Go to Start, Settings, Control panel, Display, Settings.  Choose the Advanced Button and then Performance.  Reduce the hardware accelerator slider to NONE and then apply and reboot.  Now test Scuba Sodwana again. Then gradually increase one notch at a time, apply, reboot and test Scuba Sodwana again.  If it crashes, you'll have to reduce the acceleration again. You will end up at the optimal hardware setting for acceleration with no discernable effect on other packages. 

    That's it folks - we've covered all enquiries we've had so far. Most users have no problems at all.

If you have any other problems please don't hesitate to contact us.  We will assist you as soon as humanly possible.
Scuba Sodwana Support Number: +27 (0)32 525-4400